Raja Jasti’s Blog - Renaissance Thinking

August 13, 2009

Mobile banking revolution

Filed under: Mobile, Trends — Raja @ 8:53 am

We in the US think of iphone apps when we think of mobile innovation. It is an important trend as it opens up mobile from the tigth grips of the carriers. However innovation of gargantual proportions is happening outside the US in places like Asia and Africa.

Louise Greenwood of BBC reports on how mobile banking is revolutionizing africa.

A M-Pesa office

Millions of Africans are using mobile phones to pay bills, move cash and buy basic everyday items. So why has a form of banking that has proved a dead duck in the West been such a hit across the continent?

It has been estimated that there are a billion people around the world who lack a bank account but own a mobile.

Africa has the fastest-growing mobile phone market in the world and most of the operators are local firms.

In countries like South Africa, for example, mobile phones outnumber fixed lines by eight to one.

In Kenya there were just 15,000 handsets in use a decade ago. Now that number tops 15 million.

Setting up a bank account on your phone is straightforward. All you do is register with an approved agent, provide your phone, along with an ID card, and then deposit some cash onto your account.

You can use it to pay for everything from beer to cattle - one Masai farmer told the BBC that when he sells cows in Nairobi, he puts the money on his phone to ensure that robbers can’t get his cash.

A Kenyan woman said she uses the technology to transfer money from her phone to that of her parents while a Nairobi businessman told us it was handy for settling customer accounts.

Large volumes, small transactions

In Tanzania just 5% of the population have bank accounts. In Ethiopia there is one bank for every 100,000 people.

Phone showing M-Pesa money transfer

Even Africans with bank accounts often face high charges for moving their cash around. It is this gap in the market that mobile phone banking is targeting.

While the amounts of cash being transferred are often tiny, the sheer volume of business compensates for that, as Pauline Vaughan, head of Kenya’s biggest mobile phone banking service M-Pesa, explains.

“We have over seven million customers who have registered for M-Pesa…. Our average transaction is actually less than $40 [£24] - this is the kind of customer we are addressing,” she says.

“But in total we are moving in excess of $8.5m per day.”

In many ways these places are more advanced than US. There is no cost for incoming calls and SMS in India. This makes a huge difference as it enables sms as a major platform for both consumers and businesses. In US you do not want to receive SMS messages  unless you have a texting plan. This stifles mobile innovation. Way to go africa!

$100B Market

Filed under: Internet, Media — Tags: , — Raja @ 7:18 am

Local media advertsiing is a $100B market. Though most of the media is getting disrupted by the web, hyperlocal is one area which no one is able to crack online. Fast Company writes about the large media companies such as NewYorkTimes and AOL going after the market.

Outside the local train station, the Maplewood Civic Association maintains a bulletin board plastered with news of jazz festivals and yoga classes for this small, affluent New Jersey town. One day last winter, an unassuming new flyer appeared, nestled between ones hawking a fish tank and a drum set, titled, “Introducing the Local.” The flyer describes the Local as “a community Web site by you and for these communities, mentored by The New York Times.”

Why is a media titan like The New York Times Co. — already stretched thin by the challenges of a faltering business model — dabbling in community news, traditionally the bottom of the journalistic food chain? Call it the Google Effect. The search giant’s model, described by author John Battelle as “a billion dollars, one nickel at a time,” is a perfect description of how media companies hope to take tiny sources of local revenue and roll them up into big money.

Hyperlocal sites — covering cities, towns, or just a neighborhood — can deliver precision-targeted advertising to local and global businesses. As the once-exponential growth rate for most Internet advertising in the United States grinds to a halt, the online local-advertising market is projected to grow 5.4% in 2009 to $13.3 billion, according to media research firm Borrell Associates.

As it happens, one of the architects of Google’s success, former head of advertising Tim Armstrong, founded a community-news site called Patch that intends to collect those nickels. Armstrong, in his new role as the CEO of AOL, acquired Patch in one of his first moves. And where, of all places, has Patch set up shop? Maplewood.

Hyperlocal seems like a can’t-miss proposition. “There is real demand for good information about our neighborhoods, our children’s schools, our streets, our blocks,” says Jay Rosen, an NYU journalism professor and media blogger. Except for one thing: Success remains perpetually around the corner, constantly predicted yet never fulfilled. While different people have named hyperlocal as a trend to watch every year since 2004, “everybody’s groping for a business model,” says Gordon Joseloff, who fits the all-too-typical norm for this space with his popular, distinguished, and unprofitable site in Westport, Connecticut. The Local and Patch — and by extension, the Times and AOL — may, too, be destined to find the same trouble.

Carpetbaggers’ Quest for Gold

It is no accident that the Local and Patch each selected Maplewood as its hyperlocal testing ground. Patch engineers “had a computer model of the different factors they wanted,” says Adam Bulger, the self-described “midlevel reporter” who covers Maplewood for Patch. The algorithm looks for civic-minded towns with a central business district instead of a series of strip malls, and high broadband penetration, which correlates with a burg’s affluence.

The Local’s Maplewood editor, Times metro-desk alumna Tina Kelley, lists the same traits, as well as the fact that the town is something of a “reporter’s enclave.” This combination of local features means, of course, that these neighborhoods are likely to have an already-crowded local blogosphere, poised to brand the new ventures as carpetbaggers. When the Local was first announced in Maplewood, the largest of the town’s many home-brewed sites, Maplewood Online, hosted a very active conversation in the “Now the NY Times Invades MOL’s Turf” thread of its community message board. In one of Bulger’s first weeks on the job, a prankster annoyed with Patch’s colonial ambitions tried to trick him into posting a story about local gangs whose leaders happened to share the names of characters from the movie Ghostbusters. The Local has encountered similar resistance to its two sites in blog-filled Brooklyn as well. “They’re worried,” explains the Local’s Kelley, “about the big media companies coming in and taking up [their local sites'] advertising dollars.”

When AOL announced the Patch deal, CEO Armstrong called local advertising “the largest white space” for the company moving forward. “Hyperlocal is going to be a huge, huge market,” says Mark Josephson, CEO of the hyperlocal aggregator Outside.in. “Local advertisers are not online in a major way yet — like they’re going to be.”

Boosters routinely note that more than $100 billion is spent annually on local ads — TV, radio, print, outdoor, direct mail, and online. Although the stat’s origins are fuzzy, what’s clear is how aggressively folks believe those ad dollars are migrating to the Web. Borrell Associates projects an online local-ad market worth $15.5 billion by 2013, fueled mostly by small businesses ditching the Yellow Pages and local newspapers.

FT calls hyperlocal $100B market. I think in really it will be smaller than that as internet typically collapses the market not displace it. I also think some startup will be a better candidate to innovate in this area. I think a better strategy for NYT is to partner with the most pomising ones and give them the scale needed to succeed. It will be difficult for these companies to innovate from the inside.

I think the key to cracking the code on the local is to find a scalable model to attract local advertisers. Google cracked this model for online advertisers using adwords. How does it look like for local shops. Of course there has to be a scalable model for aggregating/producing local content which I think would be more straight forward to crack.

August 12, 2009

Internet Content Fee?

Filed under: Internet, Media, Mobile — Raja @ 7:42 am

Lars Bastholm has a post in BW proposing an alternative model to advertising to save the media industry. He wants to see the ISPs and mobile carriers charging a content fee to provide access to content.

The signs are everywhere. The New York Times is close to bankruptcy. Magazines are dying in droves. The music industry is trying anything to make a buck. The TV networks are wondering if they can keep selling increasingly expensive space in return for an increasingly smaller audience that time-shifts its way out of having to watch the ads. Meanwhile, business plans that held the words “advertising funded” are being rewritten, while multitudes of newspapers and content sites are closing down because of lack of income. News Corp. (NWS) Chairman Rupert Murdoch said recently, though, that he plans to charge readers for content at all the company’s Web sites. It already charges for The Wall Street Journal, but Murdoch plans to extend that model to FoxNews.com, as well as newspapers like the New York Post and The Times of London.

Maybe it’s time to take a deep breath and accept that the idea that advertising can support the entire content industry is a fallacy.

What we need is a payment model that rewards the content creators and feels free for consumers. It sounds incompatible, but maybe there’s a way that makes this work out for both parties.

What I propose is that phone companies and Internet providers just slap additional content fees onto their bills. Sure, I don’t like the additional fee. But if a $10 monthly content fee was added to both my existing AT&T and Time Warner bills, and in return I got access to all the content I wanted, it would feel pretty close to free.

While a provocative thought, this is not going to happen. This would require that all the pipes companies (ISPs, mobile carriers etc.) to buy into this. They also need the media companies to work with the pipes companies. Most importantly it assumes that subscribers will put up with this content fee. Not gonna happen.

This model was already tried and it failed remember. It was called AOL.

August 10, 2009

Facebook acquires friendfeed

Filed under: Internet, Technology — Raja @ 1:05 pm

Facebook is acquring friendfeed, a service that aggregates all of user’s social networking updates. Finaical details of the deal are not disclosed.

Here is Facebook’s press announcement:

PALO ALTO, Calif. — August 10, 2009 — Facebook today announced that it has agreed to acquire FriendFeed, the innovative service for sharing online. As part of the agreement, all FriendFeed employees will join Facebook and FriendFeed’s four founders will hold senior roles on Facebook’s engineering and product teams.

“Facebook and FriendFeed share a common vision of giving people tools to share and connect with their friends,” said Bret Taylor, a FriendFeed co-founder and, previously, the group product manager who launched Google Maps. “We can’t wait to join the team and bring many of the innovations we’ve developed at FriendFeed to Facebook’s 250 million users around the world.”

“As we spent time with Mark and his leadership team, we were impressed by the open, creative culture they’ve built and their desire to have us contribute to it,” said Paul Buchheit, another FriendFeed co-founders. Buchheit, the Google engineer behind Gmail and the originator of Google’s “Don’t be evil” motto, added, “It was immediately obvious to us how passionate Facebook’s engineers are about creating simple, ground-breaking ways for people to share, and we are extremely excited to join such a like-minded group.”

Taylor and Buchheit founded FriendFeed along with Jim Norris and Sanjeev Singh in October 2007 after all four played key roles at Google for products like Gmail and Google Maps. At FriendFeed, they’ve brought together a world-class team of engineers and designers.

“Since I first tried FriendFeed, I’ve admired their team for creating such a simple and elegant service for people to share information,” said Mark Zuckerberg, Facebook founder and CEO. “As this shows, our culture continues to make Facebook a place where the best engineers come to build things quickly that lots of people will use.”

FriendFeed is based in Mountain View, Calif. and has 12 employees. FriendFeed.com will continue to operate normally for the time being as the teams determine the longer term plans for the product.

Financial terms of the acquisition were not released.

This deals makes sense for both the parties. Facebook has been incoporating friendfeed-like functionality. Now they can have the friendfeed team innovate from inside the company. Friendfeed helps facebook compete better against twitter in the realtime web space. Twitter has been gaining a lot of momentum recently and facebook clearly wants to compete in that arena as do google and others. So this is a good acquisition for facebook assuming that friendfeed team can continue to innovate from inside of facebook. It gives friendfeed more resources and larger userbase to compete against twitter.

iphone as bank teller

Filed under: Mobile, Technology, Trends — Raja @ 8:56 am

Here is a nifty and useful iphone app. USAA bank is offering an iphone app that lets you deposit checks.

 

Customers of USAA can photograph both sides of the check, send the images through an app and then void the check.

The Internet has taken a lot of the paperwork out of banking, but there is no avoiding paper when someone gives you a check. Now one bank wants to let customers deposit checks immediately — through their phones.

USAA, a privately held bank and insurance company, plans to update its iPhone application this week to introduce the check deposit feature, which requires a customer to photograph both sides of the check with the phone’s camera.

“We’re essentially taking an image of the check, and once you hit the send button, that image is going into our deposit-taking system as any other check would,” said Wayne Peacock, a USAA executive vice president.

Customers will not have to mail the check to the bank later; the deposit will be handled entirely electronically, and the bank suggests voiding the check and filing or discarding it. But to reduce the potential for fraud, only customers who are eligible for credit and have some type of insurance through USAA will be permitted to use the deposit feature. Mr. Peacock said that about 60 percent of the bank’s customers qualify.

USAA may seem like an unlikely innovator in mobile banking. It ranks in size just below the top 20 banks in the United States, and serves mostly military personnel, though many of its products are available to anyone.

But with just one branch, in San Antonio, and customers deployed all over the world, the company has been aggressively developing an anytime, anywhere banking strategy. Three years ago, it introduced the option of depositing a check from home using a scanner. That laid the groundwork for the phone deposit feature, which USAA plans to offer on other phones this year.

“Mobile is going to be a bigger part of how people do commerce and how they interact with their financial institutions,” Mr. Peacock said. “The great value that we see is the time savings.”

About a million of USAA’s 7.2 million customers use their cellphones to access their accounts — either via text message, a mobile browser or an iPhone application introduced in May. The deposit feature, which USAA previewed in an online video in June, puts the bank in the vanguard of the effort to turn cellphones into portable branches.

“USAA has been pretty progressive with this,” said Nick Holland, a senior analyst with Aite Group, a financial services research company.

The most popular banking tasks done on cellphones are reviewing account balances, transferring money, making payments and finding A.T.M.’s, analysts say. But in general, mobile banking has been slow to catch on. Mr. Holland said tighter budgets have forced banks to focus on using technology in ways that cut costs or generate revenue, rather than simply creating buzz.

“If banks can get people to stop calling call centers for mundane inquiries and instead send a text message,” he said, “that saves a bank about $14 for every one of those inquiries.”

Mr. Holland predicted that other banks would follow USAA and offer some type of mobile deposit capability, especially deposit options aimed at small-business customers who may be willing to pay for the convenience.

Now that’s an useful iphone app.

Feature doesn’t make a company

Filed under: Entrepreneurship — Raja @ 8:45 am

Since my last two posts are about entrepreneurial lessons, here is another important one. A feature doesn’t make a product let alone a company. Many people make this mistake and it is quite subtle.

A feature can be very useful and may solve a real problem. So it is very easy to mistake that for a business opportunity. So an entrepreneur may dive head first into developing it and it may even gain some popularity. Then a large company or even a startup with real product which this feature complements can add it to their product and it can be game over for the original developer. Also customers typically are not willing to pay for features since they tend not to be complete solutions.

URL shortening services such as tinyurl and bit.ly are a good case in point. They are useful features but they are NOT products and definitely can not support independent companies. Their best hope is for companies such as twitter to buy them. Their assets are all the links they collect, but they may not be enough of an asset for companies to be buying them. This was brought to bare this week. Tr.im a moderately popular URL shortening service is shutting down and can not find a taker for their assets.

tr.im has thousands and thousands of users, creating tens of thousands of URLs per day. But, we were a little surprised to learn, *no one* wanted to take it over. We quietly contacted a number of people within the Twitter development world, and nobody wanted it in exchange a token amount of money. No one perceived any value in it, or they wanted to operate a shortener under a differently branded domain name.

And, users will not pay for URL shortening, and why should they?

So please do not base your company’s long term future on a single feature. It is ok to start with a feature as phase 1 of launch but you must have a product vision behind it that can support an independent company. Else you may end up with the same fate as tr.im.

August 9, 2009

Speed trumps perfection

Filed under: Entrepreneurship — Raja @ 3:08 pm

Here is another great lesson for entrepreneurs. Don’t try for product perfection at the expense of speed to market and customer validation. Sean OMalley wrote a must read blog post called “The delusion of the perfect product’ on this topic.

I’m going to tell you something you may already know: There is no such thing as a perfect product.towerofpisa1

While it’s a pretty obvious fact, it’s still something that any manager can (and often does) forget – and the results can be like quicksand for the company, turning your lean start-up into a lumbering beast.

I’m as guilty as anyone of not noticing this. Back in late 2003 I managed Yahoo!’s messenger client. When we conceptualized version 7.0 (v7), we knew it was going to be a ‘game changing’ release with over a half dozen major features simultaneously launched and localized in over 25+ countries.

It was also going to take 12 months to launch.

Still, a group of 20+ executives at the company bought into the release with very little pushback. At the time I considered this one of my best sales jobs.

Within six months, though, there was a problem. Skype, a software application allowing users to make voice calls over the Internet, began to go viral – and senior managers were concerned.

We had been tracking Skype’s user acquisition and engagement diligently since its launch a year earlier. But by August 2004, the growth and time spent was staggering, so we were forced to take notice.

The answer seemed simple at the time. We would add PC-to-PC voice to the overall release by adding additional resources. It would push the release out by several months but I was convinced that all of the other features were needed.

Turns out I was trying to build perfection by shoving 10 pounds of features into a 5-lb. sack.

Management signed off again and 18 months after conceptualization, we launched version 7.0, officially named ‘Yahoo! Messenger with Voice’ – a bloated product with a dozen major new features. We were proud and the press loved it, but by then, the battle over who owned voice on the web was nearly complete. By the fourth quarter of 2005, Skype topped 75 mil user accounts and 10.8 mil daily active users and was purchased by Ebay in a multi-billion dollar deal.

The writing was on the wall for Messenger’s voice solution.

If I learned anything from my Yahoo! experience, it was the need to be more agile and customer focused. Since leaving the company, I’ve worked with dozens of startups. It turns out the startup world was the perfect learning ground, because it has always had to be more agile to survive.

But there is more to a startup’s success than just its agile approach to product and customer development. There is the entrepreneur’s clarity of vision – a customer driven approach to defining the market and simplicity to the business model. The best startups take a minimalist approach in creating their first product and have an omnipresent distribution philosophy and the ability to create passionate users.

When I starting working with Chris Lunt on the initial launch of Nombray, I’d worked on enough start-ups nd products to start pulling the pieces together.

Chris’ basic vision was to develop a service that helped users develop their personal brand online. So, when others Google’d you for a job, date etc., you could control what they see.

The service was a new concept to the market so there weren’t any true comparables, meaning we could be as elaborate as we wanted with the initial build. Instead, we narrowed the first offering to two features: personal domains and content aggregation.

We then ran ads on Google that positioned the service and watched the clicks to determine what features had the best response. We also talked to potential users who supported our key assumption that users were already creating content throughout the web and didn’t want another content creation service. By staying small, we were able to launch the service three months after conceptualization.

This all sounds textbook but the rub is that you never really know if you’ve got the right product for the right market at the right time until you’ve launched the product. Getting to market quickly is the best way to start validating with real customer data.

But first releases are also the most difficult, because it’s so easy to convince yourself to put in another feature. Your data is likely limited, so you’ll have to rely on a combination of gut instinct and corporate vision.

What ‘getting to market quickly’ should mean is that you understand your customers’ needs and desires enough to narrow your offering down to the minimum set of features necessary to acquire and inspire.

Looking back at Messenger v7 I wanted to release the ‘perfect’ product and I didn’t fully understand that getting to the right product is an iterative learning process.

Getting to market quickly is one step in a continual strategy of iteration that can shape the success of a company.

Amen. Getting the minimal product in front of customers fast and iterating it to get to product market fit as quickly as possible will help a startup avoid making many mistakes and set it on a path to success. If you are entrepreneur, you take this advice to heart. It will serve you well in your endevours.

Product Market Fit

Filed under: Entrepreneurship — Raja @ 2:59 pm

For any start up to be successful it needs to achieve what Marc Andereesen calls the product market fit. This means your product needs to address a real problem in a new or an existing market. Typically a startup sets out to build a product for an assumed market. Most often the product either doesn’t completely solve the problem for the assumed market segment or it acutally solves the problem of a different market than the one assumed. This means either iterating the product until it completely solves the problem of the assumed market or to reposition the product to address a different market for which it does solve a real problem. Until this product market fits happens you should not scale your sales team. If you that could be the kiss of death for resouce strapped startup as sales operations can be very expensive. This is one of the biggest mistakes startup companies make and I am certainly guilty of that in the past.

Steve Blank, one of the best marketing people I know (he was an early advisor to one of may earlier startups), wrote a great blog post called “Your customers are not who you think” in venture beat. It is a must read for any entrepreneur.

The most important early customers for your startup usually turn out to be quite different from who you think they’re going to be.

When I was at Zilog, the Z8000 peripheral chips included the new “Serial Communications Controller” (SCC). As the (very junior) product marketing manager, I got a call from our local salesman that someone at Apple wanted more technical information than just the spec sheets about our new (not yet shipping) chip. I vividly remember the sales guy saying, “It’s only some kid in field service. I’m too busy so why don’t you drive over there and talk to him.”  (My guess is that our salesman was busy trying to sell into the “official” projects of Apple — the Lisa and the Apple III.)

Zilog was also in Cupertino near Apple, and I remember driving to a small non-descript Apple building at the intersection of Stevens Creek and Sunnyvale/Saratoga. I had a pleasant meeting and was as convincing as a marketing type could be to a very earnest and quirky field service guy, mostly promising the moon for a versatile but then very buggy piece of silicon. We talked about some simple design rules and I remember him thanking me for coming, saying we were the only chip company who cared enough to call on him (little did he know.)

I thought nothing about the meeting until years later. Long gone from Zilog I saw the picture of the original Macintosh design team. The field service guy I had sold the chip to was Burrell Smith who had designed the Mac hardware.

The SCC had been designed into the Mac and became the hardware that drove all the serial communications as well as the AppleTalk network that allowed Macs to share printers and files.

Some sales guy who was too busy to take the meeting was probably retired in Maui on the commissions.

For years I thought this “million unit chip sale by accident” was a “one-off” funny story. That is until I saw that in startup after startup customers come from places you don’t plan on.

Unfortunately most startups learn this by going through the “Fire the first Sales VP” drill: You start your company with a list of potential customers reading like a “who’s who” of whatever vertical market you’re in (or the Fortune 1000 list.) Your board nods sagely at your target customer list.  A year goes by, you miss your revenue plan, and you’ve burned through your first VP of Sales.  What happened?

What happened was that you didn’t understand what “type of startup” you were and consequently you never had a chance to tailor your sales strategy to your “Market Type.” Most startups tend to think they are selling into an Existing market - a market exists and your company has a faster and better product. If that’s you, by all means hire a VP of Sales with a great rolodex and call on established mainstream companies - and ignore the rest of this column.

But most startups aren’t in existing markets.  Some are resegmenting an existing market-directed at a niche that an incumbent isn’t satisfying (like Dell and Compaq when they were startups) or providing a low cost alternative to an existing supplier (like Southwest Airlines when it first started.) And other startups are in a New Market - creating a market from scratch (like Apple with the iPhone, or iPod/iTunes.)

(”Market Type” radically changes how you sell and market at each step in Customer Development. It’s one of the subtle distinctions that at times gets lost in the process. I cover this in the Four Steps to the Epiphany.)

If you’re resegmenting an existing market or creating a new market, the odds are low that your target list of market leaders will become your first customers. In fact having any large company buy from you will be difficult unless you know how to recognize the five signs you can get a large company to buy from a startup:

  • They have a problem
  • They know they have a problem
  • They’ve been actively looking for a solution
  • They tried to solve the problem with piece parts or other vendors
  • They have or can acquire a budget to pay for your solution

I advise startups to first go after the companies that aren’t the market leaders in their industries, but are fighting hard to get there. (They usually fit the checklist above.) Then find the early adopter/internal evangelist inside that company who wants to gain a competitive advantage. These companies will look at innovative startups to help them gain market share from the incumbent.

The other place for a startup to go is the nooks and crannies of a market leader. Look for some “skunk works” project where the product developers are actively seeking alternatives to their own engineering organization.

In Apple’s case Burrell Smith was designing a computer in a skunk works unbeknownst to the rest of Apple’s engineering.  He was looking for a communications chip that could cut parts cost to build an innovative new type of computer - which turned out to be the Mac.

Is IT past its prime?

Filed under: Technology, Trends — Raja @ 1:12 pm

Tom Siebel, former founder of Siebel Systems, thinks so.

 

Thomas Siebel saw a plunge in information technology’s growth rate.

IF Thomas M. Siebel can accurately see the future, computer science students with the entrepreneurial gene may want to look for a different major. And investors who think that information technology is a sector that will produce outsized returns should wake up.

In Mr. Siebel’s view, I.T. is a mature industry that will grow no faster than the larger economy. He contends that its glory days are past — long past, having ended in 2000.

I believe that Mr. Siebel may well be wrong. But his own illustrious career in I.T. makes his opinions a matter of uncommon interest.

Earning both a master’s degree in computer science and an M.B.A. at the University of Illinois at Urbana-Champaign, he was an executive at Oracle from 1984 to 1990. In 1993, he founded Siebel Systems, which sells software for tracking customers and sales prospects; the company was acquired in 2006 by Oracle, which paid almost $6 billion. In Mr. Siebel’s self-deprecating narrative, he was simply standing in the right place at the right time.

Addressing Stanford students in February as a guest of the engineering school, Mr. Siebel called attention to 20 sweet years, from 1980 to 2000, when, he said, worldwide I.T. spending grew at a compounded annual growth rate of 17 percent. “All you had to do was show up and not goof it up,” he said. “All ships were rising.”

Since 2000, however, that rate has averaged only 3 percent, he said. His explanation for the sharp decline is that “the promise of the post-industrial society has been realized.”

No new technological advances, he believes, would impel I.T. customers to replace the computer technology they already had: “I would suggest to you that most of what’s going on today is not very exciting.”

In his view, far larger opportunities are to be found in businesses that address needs in food, water, health care and energy. Though Silicon Valley was “where the action was” when he finished graduate school, he says, “if I were graduating today, I would get on a boat and I would get off in Shanghai.”

I think it is a bit premature to think that the halcyon days of IT are long past. Technology hasn’t yet touched the lives of most people in the world. We aint seen nothin yet. There may be some truth that better opportunites lie in countries like China and India. But don’t overlook opportunities in US and rest of the developed world.

Cuban advises Murdoch on chaging for content

Filed under: Internet, Media, Trends — Tags: — Raja @ 12:54 pm

mark Cuban, the colorful owner of Dallas Mavericks and a media entrepreneur, has a rambling post advising Rupert Murdoch on how they can charge for content.

Rupert , you didn’t ask my opinion on this, but since when has that ever stopped me.

First the good news.  You can sell content on the internet.  People pay for content on and off the internet every second of every day. It’s easy to do. If you do it right. But before I get to the how to, let me throw out some interim suggestions:

1.  Block  aggregation sites that point to your content.

Too many that’s heresy. The conventional wisdom suggests that all traffic is good traffic. Every page view is more money. Why not take it ?  Because its limited and you aren’t selling it.

The value of the traffic sent by most sites is minimal at best. Lets look at your best friend Michael Wolf’s site Newser.com.  According to Quantcast he gets about 24k unique users every day.  If  1 pct  of those users went to a Fox Site, say the NY Post, and each looked at 5 pages, that would be a total gain of 1.2k Page Views. If you were able to sell 1oopct of those at $15 CPM, which you can’t. You would make $18  per day. About $ 6.5k  per year. Best case.

More likely, in this economy,  you are not selling 90pct of the inventory he sends you. Heck, you aren’t selling a big chuck of the inventory that you get on your sites anyway, so the marginal value of the traffic sent by Newser.com might be about zero.

Why would you help a site, that is a direct competitor for minimal incremental revenue  ? It’s not worth it.  You know what is worth it ?  When someone is sent from the site,let them fall on a page that lets them know that you don’t consider Newser.com a valid news or reference site.  Newser.com has chosen to front end our content and we don’t appreciate it. As a result, we are blocking access. To get up to the minute news, please go directly to NYPost.com  (or whatever site). Of course Newser.com will quickly stop sending you traffic. But the loss will be theirs. There will be stories that you cover better than anyone.  Michael will have to find someone else.

The real question of course is whether other major news site copy what you have done ?  What if the NY Times and the Washington Post do the same thing ? What if CNN, Tribune Papers and MSNBC join in ?  I will tell you what happens. The aggregator sites that try to front end the content you invest a ton of money to create will find themselves all relying on AP, Reuters and individual bloggers.

This is where all the netizens jump in and tell me Im crazy. That news sites won’t ever do this.  Thats not the internet way. Which of course is exactly how they respond to every business question involving the net. The major news sites are keeping the aggregators that don’t originate news content alive. From Drudge Report on down. You are crazy to do so.  Let the search engines send you traffic. Block the rest.  Your revenue impact will be minimal. The competitive impact significant.

2.Other than the WSJ, don’t ever sell content ala carte. It only works for content that impacts company’s and individuals bank accounts  in real time.  The Wall Street Journal can sell subscriptions because if a businessperson or trader doesn’t have the information the minute its published, they could be in serious financial trouble.  The WSJ moves markets. You can charge for it. Page 6 doesn’t move markets. Foxsports doesn’t move markets.  People won’t pay for it by story. They won’t pay for a general interest or newspaper, tv or sports  website by the day, week or month unless they absolutely have to know what you publish for business reasons. There aren’t enough of those people around to pay the bills per site.

Cuban picks mostly unknown news aggregator Newser as an example of sites to block access. How about Google? It is also an aggregation site? Should News Corp. block Google too? I wonder what Cuban thinks about that? According to his advice Newscorp should block Google too. That would be retarded IMHO.

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